FAQs

We answer all of your questions.

Our most Frequent Asked Questions.

Gathered in our FAQ. Especially for you.

faq
I knew nothing about this machine, what kind of machine i should choose?

Very easy to choose. Just tell us what you want to do by using CNC laser machine, then let us give you perfect solutions and suggestions.

When I got this machine, but I don't know how to use it. What should I do?

We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.

If some problems happen to this machine during warranty period, what should I do?

We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions. 

Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information

1) Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2) Your materials. Metal/Acrylic/plywood/MDF?
3) You want to engrave or cut? If cut, could you tell me your cutting thickness? Because different cutting thickness need different laser tube power and laser power supplier.

How to operate the machine?

We will deliver English manual and video with the machine to you. If you still need our help, please contact us.

How can I get the sample to check you quality?

If you want to marking sample to check the quality, we can help you do this. first you need to provide the logo or design to us, free mark samples can be provided.

Does the machine can be customized according to my requirements?

Sure, we have a strong technical team and have rich experience. Our goal is to make you satisfied.

Can you arrange the shipment for me?

We can arrange the shipment for our clients by sea or by air. Trading terms FOB, CIF, EXW are available.